Privacy Policy

Introduction

Cognify (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our website, assessments, reports, and subscription services.

By using Cognify, you agree to the practices described in this Privacy Policy.

Information We Collect

Assessment Data

When you complete an assessment on Cognify, we collect information necessary to calculate and generate your results, including:

• Assessment responses
• Calculated scores and performance metrics
• Cognitive profile data
• Progress and completion status
• Personalized recommendations and report data

This information is used solely to generate and deliver your assessment results and personalized insights.

Account Information

To access your results and subscription, we may collect:

• Email address
• Account preferences
• Subscription status
• Customer support communications

Your email address is used to create and manage your account, provide access to reports, and deliver service-related notifications.

Payment Information

Payments are processed securely by our payment providers. When you purchase a trial or subscription, we may receive:

• Payment confirmation
• Subscription status
• Transaction identifiers
• Billing country

We do not store or process your full payment card details on our servers.

Analytics and Usage Data

To improve our services, we collect limited analytics information, including:

• Page visits and navigation behavior
• Assessment completion events
• Device and browser information
• General geographic region
• Referral sources
• Performance and error diagnostics

Analytics data is used to improve user experience, optimize assessments, and maintain platform security.

Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Maintain account sessions
• Improve website performance
• Analyze website usage
• Support testing and optimization initiatives

You can manage or disable cookies through your browser settings. Certain features may not function properly if cookies are disabled.

How We Use Your Information

We use collected information to:

• Deliver assessment results and reports
• Create and manage user accounts
• Process subscriptions and payments
• Provide customer support
• Improve assessment quality and platform performance
• Personalize recommendations and learning insights
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

We do not sell your personal information to third parties.

Third-Party Services

We may use trusted third-party providers to operate and improve Cognify, including:

Stripe (Payments)

Stripe securely processes subscription payments and trial purchases. Payment card information is handled directly by Stripe and is never stored on our servers.

Email Service Providers

We use third-party email providers to send:

• Account verification emails
• Subscription notifications
• Assessment reports
• Customer support communications

Analytics Providers

We may use analytics services to understand website performance and user interactions. These services may collect anonymized usage information.

Hosting and Infrastructure Providers

Our platform is hosted using trusted infrastructure providers that help us securely deliver our services.

Data Retention

We retain information only as long as necessary to provide our services and comply with legal obligations. Typical retention periods include:

• Account information: while your account remains active
• Assessment results and reports: while your account remains active
• Subscription records: as required for billing and legal purposes
• Analytics data: up to 24 months
• Support communications: as needed to provide assistance

You may request deletion of your account and associated data at any time, subject to applicable legal requirements.

Data Security

We implement appropriate technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

While no online service can guarantee absolute security, we continuously work to maintain a secure environment for our users.

Children’s Privacy

Cognify is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated “Last updated” date.

Continued use of Cognify after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your data rights, please contact our support team through the contact information provided on our website.